Order Information
Terms & Conditions

We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way.

If you have any questions or concerns you are always welcome to call us on +44 (0)20-7267 8320 or +44 (0)20-7267 6148 or visit our office.

Our office hours are:

Tuesday - Saturday 12pm - 7pm (BST)

This page constitutes the Terms & Conditions for placing orders with Acces All Areas over the internet from the Online Stall website and over the telephone as of 19 January 2007.

Index

Ozora Festival 2016
Refunds and Cancellations
Availability
Payment
Delivery
Order Confirmation
Enquiries or Questions
Telephone orders
Ticket orders
Electronic Ticket orders

Ozora Festival 2016

The holder of this voucher is entitled to a 2016 O.Z.O.R.A. festival wristband to be handed out at the gates of the event held between 1 and 7 August 2016.

The voucher is non-refundable and non-transferable.

In order to claim the festival wristband you will have to confirm your identity with your ID/passport registered in advance. You can enter the venue with this wristband only.

The wristband is personalized and non-transferable. Do not remove the wristband from where it was placed on you by the organizers. Wristbands that have been removed, transferred, damaged or tampered with become INVALID: you cannot use them to enter. The wristband cannot be exchanged for money. Damaged wristbands may be replaced by the organizers.

By showing and/or wearing the wristband on the premises you accept the Terms and Conditions of the event, which you have understood and accepted before entering. In particular, you expressly consent to your appearance in video and/or audio recordings on scene and accept that such recordings may be made public without your further permission.

You also understand and accept that in case of a serious violation of the Terms and Conditions (e.g. trafficking in illegal drugs or offering, advertising thereof), the organizers will remove your wristband and will expel you from the premises. F.S.L. Festival Star Ltd. 7015 D√°dpuszta 235. Igar, VAT: HU30355224


Refunds and Cancellations

- The price of tickets includes a booking fee. The booking fee is not refundable.

- Once we have shipped your order the cost of the delivery is not refundable.

You may cancel your order with the following restrictions. Please contact us as soon as possible using the contact details below if you would like to cancel an order.

- Once we have shipped your order the cost of the delivery is not refundable and we will only make a refund once we have received the items back in their original condition within four weeks from the date of shipping.

- Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access All Areas. For parties you MUST personally call the office before 1pm on the day of the event to request a refund. For festivals, 7 DAYS notice must be given prior to the festival if you require a refund. Even then refunds will be given at the discretion of Access All Areas. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders.

- Refunds will not be given if festival events are cancelled due to reasons including the following: Terrorism / Biological action, Foot and Mouth, Breach of License, SARS, Avian Flu.

- Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

- Tickets for events that HAVE been cancelled will be refunded, less the booking fee and any postage once shipped only if you return the tickets to us within four weeks after the advertised date of the event. An additional admin charge will be made to cover card charges. In certain cases festival Terms & Conditions will apply.

- Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event.

Items may be changed if we receive them back in their original condition within four weeks from the date of shipping. If you would like to change an item then postage will be charged for re-delivery.

Availability

Items that you place in your basket are reserved for one hour. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order.

If you do not check out within one hour the basket will be emptied and the items will be made available for others to purchase.

Payments

Payments are currently accepted by:

- Credit/Debit cards: Visa, Visa Electron, & Mastercard.

- Cheques for U.K. orders.

- Bank transfer / PayPal.

Card Payments

For card payments the address that you provide when placing the order must match the address held by your card provider. We also require that you provide the three digit security code on the back of the card next to your signature.

We will not collect your card payment until we have processed the order and made sure that all of your items are available. The payment is not processed automatically when you check out.

If there are any issues processing your payment we will send you an email. Please make sure that you provide us with as many contact details as possible in case there is an issue with your order.

Cheque and Bank transfer Payments

To ensure that you do not send a payment for an item that for some reason is not available, please check the order status using the order status page and wait until the status is "Packed" before making the payment. The total amount shown on the order status page once the status is "Packed" is the final price for the order.

All transfer charges must be paid in your end, otherwise the correct amount will not be received and we will not be able to proceed with shipping the order.

Please write the order reference number on the back of the cheque or include the order reference number as the transfer message for bank transfers.

We will continue to process your order as soon as the bank transfer / cheque payment has cleared. Should we not hear from you in 5 working days the order will be automatically cancelled.

We must receive the payment for tickets at least 5 weekdays before the event for U.K. orders and 10 weekdays before the event for International orders. Ticket orders with payment arriving too late or cheques not cleared will be cancelled.

Delivery

We deliver both to addresses in the United Kingdom and world-wide.

Orders are processed within 24 hours and usually shipped with Royal Mail or Postal Force as a First Class Recorded delivery. In some cases, tickets may just be sent First Class, and you will be charged accordingly. Please note that you may need to sign for the delivery.

The delivery price and method is calculated according to destination and weight plus postage & packing, and is shown before you confirm that you want to proceed with placing the order.

The delivery cost will be reduced automatically if any items are not available for shipping.

Festival tickets: In some cases, festival tickets are sent up to 14 days before the event. This is due to circumstances out of our control.

When we have shipped your item(s), you will recieve an email with a link to a status page for your order. If the item(s) are being sent recorded delivery, the email will contain a delivery reference code and a link to track the delivery using the Track & Trace facility on Royal Mail\'s website
http://www.royalmail.com.

Typical delivery times from the time that we have shipped the order are:

UK1-2 weekdays
Europe3 weekdays
Rest of the world3-6 weekdays

Order confirmation & tracking

We will send an email confirmation of your order which includes a secure link that you can use to check the status of your order at any time. We will also send an email to notify you when we have shipped an order. Once we have made the shipment you will be able to access the delivery reference code from the order status page and track the delivery using the Track & Trace facility on Royal Mail's website
http://www.royalmail.com.

Enquiries & Contact details

Please contact us if you have any enquiries or if you would like to cancel your order.

Our office hours are:

Tuesday - Saturday 12pm - 7pm (BST)

Our details are:

Access All Areas
2nd Floor 30C Camden Lock Place
London
NW1 8AL
United Kingdom

Tel (Tickets): +44 (0)20-7267 8320
Tel (Info): +44 (0)20-7267 6148
Email:info@accessallareas.org
Skype:accessallareas.org
Web:http://www.accessallareas.org

Telephone orders

If you prefer you are also welcome to place an order over the telephone by using the contact details above.

Ticket Orders

- The price of tickets includes a booking fee. The booking fee is not refundable.

- Once we have shipped your order the cost of the delivery is not refundable.

- Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access All Areas. You MUST personally call the office before 1pm on the day of the event to request a refund. For Festivals 7 DAYS notice must be given. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders.

- Tickets for events that HAVE been cancelled will be refunded, less the booking fee and any postage once shipped, only if you return the tickets to us within four weeks after the advertised date of the event.

- Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event.

- We must receive the payment for tickets at least 5 weekdays before the event for U.K. orders and 10 weekdays before the event for International orders.

- Ticket orders with payment arriving too late or cheques not cleared will be cancelled.

- The order confirmation emails are not valid for admission to an event.

- For tickets left at the entrance of a venue/event, please quote your order reference number and explain that you purchased the tickets through Access All Areas when you get there. Please also take some form of ID with you in case a verification is required.

Electronic Ticket Orders

Electronic tickets are sent straight to your email address with instructions once the order has been processed.