We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way.

If you have any questions or concerns you are always welcome to call us on +44 (0)20-7267 8320 or +44 (0)20-7267 6148 or visit our office.

Our office hours are:

Monday - Wednesday 12pm - 7pm (BST)
Thursday - Saturday 12pm - 8pm (BST)

This page constitutes the Terms & Conditions for placing orders with Acces All Areas over the internet from the Online Stall website and over the telephone as of 19 January 2007.

Index

Refunds and Cancellations
Availability
Payment
Delivery
Order Confirmation
Enquiries or Questions
Telephone orders
Ticket orders

Refunds and Cancellations

- The price of tickets includes a booking fee. The booking fee is not refundable.

- Once we have shipped your order the cost of the delivery is not refundable.

You may cancel your order with the following restrictions. Please contact us as soon as possible using the contact details below if you would like to cancel an order.

- Once we have shipped your order the cost of the delivery is not refundable and we will only make a refund once we have received the items back in their original condition within four weeks from the date of shipping.

- Tickets for events that have NOT been cancelled will only be refunded at the discretion of Access All Areas. For parties you MUST personally call the office before 1pm on the day of the event to request a refund. For festivals, 4 WEEKS notice must be given prior to the festival if you require a refund. Even then refunds will be given at the discretion of Access All Areas. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders.

- Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

- Tickets for events that HAVE been cancelled will be refunded, less the booking fee and any postage once shipped, only if you return the tickets to us within four weeks after the advertised date of the event.

- Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event.

Items may be changed if we receive them back in their original condition within four weeks from the date of shipping. If you would like to change an item then postage will be charged for re-delivery.

Availability

Items that you place in your basket are reserved for one hour. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order.

If you do not check out within one hour the basket will be emptied and the items will be made available for others to purchase.

Payments

Payments are currently accepted by:

- Credit/Debit cards: Visa, Visa Electron, Mastercard, UK Maestro, Solo & Delta.

- Cheques for U.K. orders.

- Bank transfer.

Card Payments

For card payments the address that you provide when placing the order must match the address held by your card provider. We also require that you provide the three digit security code on the back of the card next to your signature.

For UK Maestro, Solo and Switch cards you must also provide the start date and issue number if these are present on your card.

We will not collect your card payment until we have processed the order and made sure that all of your items are available. The payment is not processed automatically when you check out.

If there are any issues processing your payment we will send you an email. Please make sure that you provide us with as many contact details as possible in case there is an issue with your order.

Cheque and Bank transfer Payments

To ensure that you do not send a payment for an item that for some reason is not available, please check the order status using the order status page and wait until the status is "Packed" before making the payment. The total amount shown on the order status page once the status is "Packed" is the final price for the order.

All transfer charges must be paid in your end, otherwise the correct amount will not be received and we will not be able to proceed with shipping the order.

Please write the order reference number on the back of the cheque or include the order reference number as the transfer message for bank transfers.

We will continue to process your order as soon as the bank transfer / cheque payment has cleared. Should we not hear from you in 14 days the order will be automatically cancelled.

We must receive the payment for tickets at least 5 weekdays before the event for U.K. orders and 10 weekdays before the event for International orders. Ticket orders with payment arriving too late or cheques not cleared will be cancelled.

Delivery

We deliver both to addresses in the United Kingdom and world-wide.

Orders are usually processed within 24 hours and then shipped either with Royal Mail as a First Class Recorded letter or with Parcel Force standard delivery for larger items.

The cost of the delivery is calculated based on the weight and destination of the items and is shown before you confirm that you want to proceed with placing the order.

The delivery cost will be reduced automatically if any items are not available for shipping.

For tickets the delivery price is £2.45 for UK addresses and from £6.35 for international addresses.

The items are sent using recorded delivery to ensure that they reach you safely. Please note that you need to sign for the delivery.

We will send you an email when we have shipped your item(s). Once we have made the shipment you will be able to access the delivery reference code from the order status page and track the delivery using the Track & Trace facility on Royal Mail's website http://www.royalmail.co.uk.

Typical delivery times from the time that we have shipped the order are: