We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way. Ticket orders
Ticket Orders Some events require us to collect names of the ticket holders for ID purposes before gaining entry to the venue. We will require full names (first and surname) where requested. If the name on the ticket does not match ID of the ticket holder entry may be denied. Items that you place in your basket are reserved for ten minutes. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order. You can either print your e-ticket or show it at the door/gate on your mobile device. For tickets left at the entrance of a venue/event, please quote your order reference number and explain that you purchased the tickets through Access All Areas when you get there. Please also take some form of ID with you in case a verification is required. Please also check any additional terms and conditions for the venue the event is being held at. Online purchases After making a purchase online by card you will receive a confirmation email receipt. The order confirmation emails are not valid for admission to an event. After payment you will not immediately receive your ticket. We manually confirm orders during office hours (Tues-Sat 12pm-7pm), so please be patient if you order outside of these hours. For certain events we are required to produce individual tickets and this may create an additional delay of up to three to four (3-4) days depending on demand. We will always issue tickets before the event and no later than 6pm on the day of the event. For Ozora and Boom festivals in may take us up to seven (7) working days to process orders when tickets go on sale due to high demand. For personalised tickets we will change the name where they have been sold to a third party ONLY at the request of the person who purchased the ticket. There is no charge for this. This can only be done up until 6pm on the day we stop selling tickets. For festivals this will be several weeks before the event. Please check with us for individual events. Name changes are not possible where the promoter has stated tickets are non-transferrable. We will make this clear where this is the case.
UK parties: Yes. We offer no quibble refunds on ticket purchases from AAA up until 6pm the day BEFORE the event when we are open (Tues-Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event. The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable. Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession. Festivals: We offer no quibble refunds on festival tickets bought from AAA up until 6pm the day before we stop selling tickets* for the event UNLESS the promoter’s terms and conditions include a no refund policy. Where there is a no-refund policy we will state this clearly during the ordering process. The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable. Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession. * This could be anything from the day before the event to two weeks before the event. Please check/ask for the deadlines of individual events. General: Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers. Event cancellation Where an event does not go ahead we will provide a full refund of the face value of the ticket. We do not refund the booking fee or any postal charges incurred in delivering your ticket. In the event of cancellation you do NOT need to contact us. We will automatically refund the face value of the ticket(s) into the account used to pay for them after we have had notification from the promoter and typically within 14-days. If the event is stopped after it is started for whatever reason, any refund will be at the discretion of the promoter. Refunds will not be given if events are cancelled due to reasons out of AAA’s control including the following: terrorism / biological action, foot and mouth, SARS, Avian Flu, extreme weather conditions, civil unrest, industrial action or at the authorities discretion (including government, its agencies and the emergency services). If an event is postponed or rescheduled we will contact you via the email you provided us at the time of your order to notify you. We will give you the option of having a refund less the booking fee and any postage if the ticket was posted, or receiving a new ticket for the rescheduled event. You can use Visa, Mastercard or UK Maestro online or over the phone. Please read Card Payments section below for more details. We also accept payments via bank transfer and Paypal, however, it is essential you include your six-digit order number so we know who has made the payment. This option may be suspended for some events due to operational reasons. Please read Bank Transfer section below for more details. In Europe and the rest of the world We accept Visa and Mastercard ONLY online or over the phone. Please read Card Payments section below for more details. We also accept payments via bank transfer and Paypal, however, it is essential you include your six-digit order number so we know who has made the payment. This option may be suspended for some events due to operational reasons. Please read Bank Transfer section below for more details.
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